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      IT Help Desk Support for Claims Team Purposes

      Solutions for Seamless Claims Operations: IT Help Desk Support at Your Service!

      CORE Group has a dedicated IT Help Desk Support to assist the claims team with their technology-related issues and CoreVoyant Issues. Whether you need assistance with software, hardware, or any other IT-related matter, our Help Desk team is here to provide timely and effective solutions.

      Service Level Agreements (SLAs) for Claims Team
      Priority Level Time Frame
      HIGH completed within 24 hrs
      MEDIUM completed 24-48 hrs
      LOW 48+ hrs

      Contact Method:

      Email: helpdesk@gowithcore.com.

      Email will be as follows:

      Subject: (Priority Level) Claim Number and Job It is crucial to add a descriptive subject line to your email. This helps our Help Desk team quickly identify the nature of your request and prioritize it accordingly.

      • If you are unsure about the priority of an issue, please consult your manager for further discussion.
      Description: In the body of the email, provide a detailed description of the issue or assistance you require. The more information you provide, the better our Help Desk team can understand and address your needs effectively. If it is regarding an estimate, which estimate etc.

      Contact Information: Be sure to CC anyone else that would be needed.

      Examples

      Subject: HIGH Claim: CLM-123 STR - Estimate Status did not change in SYM
      Body: I reviewed the estimate and it is not being marked as completed in Symbility.

      Subject: Medium RMEM Big Bear Contact Jessie Smith
      Body: Jessie Smith is no longer working with Big Bear, please remove

      Subject: Medium Need my Drivers on my computer Updated
      Body: I keep getting notifications that I have new drivers to be installed

      Subject: Low My background during GoogleMeet Meetings not working
      Body: I cannot select a background and it keeps going in and out of working
      ***If you don't use Google Meet externally, otherwise it would be HIGH.


      We hope this guide helps you make the most of our new Help Desk Support email and other assistance channels. If you have any questions or need further clarification, don't hesitate to reach out to our Help Desk team. We are here to ensure that you receive the support you need to excel in your work.