--- title: IT Help Desk Support for Claims Team Purposes description: "Solutions for Seamless Claims Operations: IT Help Desk Support at Your Service!" --- [Skip to content](https://knowledgebase.gowithcore.com/migration/en/knowledge/it-help-desk-support-for-claims-team-purposes#main-content) English Show submenu for translations [Contact us](https://knowledgebase.gowithcore.com/migration/en/knowledge/kb-tickets/new?hsLang=en) ![CORE-logo-rgb-white-core (1).png\]](https://knowledgebase.gowithcore.com/hs-fs/hubfs/CORE-logo-rgb-white-core%20(1).png?height=40&name=CORE-logo-rgb-white-core%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledgebase.gowithcore.com/migration/en/knowledge/kb-tickets/new) - Go to gowithcore.com Go to gowithcore.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [CORE Master Hub](https://knowledgebase.gowithcore.com/migration/en/knowledge?hsLang=en) 2. [COREVoyant](https://knowledgebase.gowithcore.com/migration/en/knowledge/corevoyant?hsLang=en) 3. [IT Help](https://knowledgebase.gowithcore.com/migration/en/knowledge/corevoyant?hsLang=en#it-help) # IT Help Desk Support for Claims Team Purposes ## Solutions for Seamless Claims Operations: IT Help Desk Support at Your Service! CORE Group has a dedicated IT Help Desk Support to assist the claims team with their technology-related issues and CoreVoyant Issues. Whether you need assistance with software, hardware, or any other IT-related matter, our Help Desk team is here to provide timely and effective solutions. --- | **Priority Level** | **Time Frame** | | --- | --- | | HIGH | completed within 24 hrs | | MEDIUM | completed 24-48 hrs | | LOW | 48+ hrs | #### Contact Method: **Email:** helpdesk@gowithcore.com. ### Email will be as follows: **Subject:** (Priority Level) Claim Number and Job It is crucial to add a descriptive subject line to your email. This helps our Help Desk team quickly identify the nature of your request and prioritize it accordingly. - *If you are unsure about the priority of an issue, please consult your manager for further discussion.* **Description:** In the body of the email, provide a detailed description of the issue or assistance you require. The more information you provide, the better our Help Desk team can understand and address your needs effectively. If it is regarding an estimate, which estimate etc. **Contact Information:** Be sure to CC anyone else that would be needed. ### Examples **Subject:** HIGH Claim: CLM-123 STR - Estimate Status did not change in SYM **Body:** I reviewed the estimate and it is not being marked as completed in Symbility. **Subject:** Medium RMEM Big Bear Contact Jessie Smith **Body:** Jessie Smith is no longer working with Big Bear, please remove **Subject:** Medium Need my Drivers on my computer Updated **Body:** I keep getting notifications that I have new drivers to be installed **Subject:** Low My background during GoogleMeet Meetings not working **Body:** I cannot select a background and it keeps going in and out of working **\*\*\*If you don't use Google Meet externally, otherwise it would be HIGH.** We hope this guide helps you make the most of our new Help Desk Support email and other assistance channels. If you have any questions or need further clarification, don't hesitate to reach out to our Help Desk team. 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